Recognising the significance of life events
When will I receive my certificate?
When you apply for a certificate or registration, we email you details of documents you need to provide. We can’t start processing until we’ve received them.
Once you’ve provided the documents, check our certificate turnaround times.
If bushfire has destroyed your identity documents, we can replace your (Victorian) certificates for free. Email firstname.lastname@example.org and we will help you get them as quickly as possible.