Victoria has declared a State of Emergency due to coronavirus (COVID-19).
Our customer service and call centres are closed until further notice.
You can still apply online for certificates and registrations. Check our certificate turnaround times for how long it will take.
We are prioritising critical certificate or registration requests. For critical needs only:
- Apply online, then
- Email email@example.com with your reference number and reason(s) why it is critical.
For information about COVID-19, visit the DHHS website .
Priorities during COVID-19
During this difficult time, we are prioritising birth and death registrations and certificates.
- Urgent birth or death registrations and certificates
- Certificates required for situations of financial hardship.
If your request is critical:
- Apply online, then
- Email firstname.lastname@example.org with your order number (if you have one) and details of about why it is critical.
If your request is not critical, apply online as usual.
Thank you for your understanding.
Recent deaths: urgent queries
We have a hotline for next of kin who have urgent queries about deaths in the last three months.
Next of kin: phone 1300 405 281 and leave a message specifying:
- Your name
- Your contact details
- The deceased’s name and date of death
- Your relationship to them.
This is a voice message service. Be aware that you will not speak to a staff member in the first instance. We will get back to you within the next business day.
All other enquiries will not be responded to. Messages will be deleted.
Funeral directors and medical practitioners: please do not use the hotline. It is reserved for next of kin.
If you are in one of the following professions, refer to your page for specific instructions:
Information technology (IT) issues
Our IT helpdesk team may be able to help with problems such as logging in, password resets, pop-ups or printing.
The IT team can’t help with turnaround times or applying for a certificate.
For media enquiries please email email@example.com .
This email address is for media outlets only.