Victoria has declared a State of Emergency due to coronavirus (COVID-19).
Our customer service and call centres are closed until further notice.
You can still apply online for certificates and registrations. Check our certificate turnaround times for how long it will take.
We are prioritising critical certificate or registration requests. For critical needs only:
- Apply online, then
- Email firstname.lastname@example.org with your reference number and reason(s) why it is critical.
For information about COVID-19, visit the DHHS website
Usually, death registration is done by the funeral director, as their services include organising the disposal of the remains. The medical practitioner is also partially responsible for the registration.
However, if you're the one organising the disposal of remains, rather than a funeral director, contact us for help.