If you can't find online proof of identity

Online proof of identity is a secure identity-checking service. It is offered to some customers depending on the type of application you're making.

Where can I find it?

Not everyone is offered online proof of identity. Where it appears is determined by what you’re applying for.

This service is only available to eligible people. If it doesn't appear on your screen, you're not eligible.

Proving your identity online with Service Victoria is available for the following products:

If offered, online proof of identity is available after you have:

applied online

answered questions about your documents and smartphone.

You can prove your identity by uploading documents or by post.

If you don’t see an offer, then it is not available. You must provide identity documents.

If you weren’t offered online proof of identity, then it is not available to you.

You need to prove your identity by supplying documents:

Either:

BDM cannot predict or control who will be offered this service.

Online proof of identity is provided by a third-party service. The service compares details with external data sources.

If these data sources don’t contain enough information about you, or the details don't match, the service cannot verify your identity.

It works this way to protect your privacy and prevent identity theft.