- 1. Get certified copies of your documents
- 2. Convert paper documents to digital
- 3. Ensure you can access the files from the device you're using to fill in the form
- 4. Upload the file(s)
- What not to send
Sometimes we ask you to provide documents in support of your application. We accept scans or digital photographs of hard copy documents.
You can also post documents to us.
There are some things we don’t accept – refer to What not to send.
Our privacy policy discusses how we protect your personal and sensitive information.
On this page
1. Get certified copies of your documents
When we ask you for documents, please check whether we've asked for them to be certified copies. For these documents, we can only accept copies of documents that:
- Have been certified by authorised people. Check the rules about who can certify documents (External link)
- Are current or dated within the last 12 months.
If we've asked for certified copies, don't upload uncertified copies. We can't accept them, and it will delay your application.
2. Convert paper documents to digital
Scan
You can use a scanner to convert your hard copy documents to electronic files. Refer to your scanner’s instructions.
Take a digital photograph
For information on how to take a photograph using:
- An Apple device - visit the Apple website (External link).
- An Android device - visit the website for your device
- Your computer or laptop’s built-in camera – refer to your computer’s instructions
- A digital camera – refer to your camera’s instructions.
Guidelines for photographs and scanned documents
| Attribute | Acceptable | Not acceptable |
|---|---|---|
| Colour |
|
Too pale or too dark to read |
| Clarity | Clear and readable | Blurred or unreadable |
| Completeness |
You can cover private details such as bank account balance. However, we need to see:
|
|
| File size | Under 2MB per file | Over 2MB |
| File type (format) | .pdf, .rtf, .jpg, .jpeg, .png, .doc, .docx, .xls, .xlsx | Other file types |
| Multiple-page documents |
One electronic file, or one file for each page |
Required details are not supplied |
3. Ensure you can access the files from the device you're using to fill in the form
Your digital file will now be saved to your device (e.g. phone or computer) or in online storage (‘the cloud’).
Make sure the device you're using to fill in your application can access the file.
For example, you may need to move the photo to a shared location if you:
- Took the photo on your phone, but
- Are filling in the form on a computer.
4. Upload the file(s)
To access the upload function:
- Log in to your account
- Locate the 'Upload supporting documents' button beside your application
- Upload certified copies of your documents
Log in to your account (External link)
Common upload problems
- Can’t see your application?
- Can’t locate the ‘upload documents’ button?
Read about Logging in to your account.
Most people find it easiest to upload the files all at once. You can upload more documents later, but there is a limit of 10 files in total.
However, we can’t process your application until we’ve received all required documents.
What not to send
Please do not:
Upload or email credit card details – these should only be provided in our secure Westpac online payment page or in person
Email identity documents to us