We understand your certificate is an important document and we aim to get it to you as quickly as possible.
Processing times
When you apply for a certificate or registration, we email you details of documents you need to provide. Our processing times start when we receive your documents.
If you didn’t receive an email after applying, contact us.
These times don’t include postage.
| Type of certificate | Standard processing time (working days)* |
|---|---|
| Birth certificate | 20 |
| Birth certificate for newborns | 15 |
| Marriage certificate | 20 |
| Marriage certificate for newlyweds | 18 |
| Change of name | 20 |
| Death certificate | 20 |
| Death certificate for deaths in the last 3 months | 5 |
| Relationship certificate for a relationship already registered^ | 10 |
| Single status certificate | 20 |
| Commemorative birth certificate | 28 |
| Correction of a certificate | 20 |
*'Working days' does not include weekends or public holidays.
Allow additional time for postage:
- 6 working days for registered post or standard mail
- 1 working day for most express post
^The law requires a 28-day cooling off period when registering a domestic relationship. We can’t issue a certificate until 28 calendar days have passed and we have registered the relationship.
Commemorative certificates arrive separately to standard certificates.
Want to get it faster?
Collect in person - same day
If the details of your event are already registered with us, you can apply online and then collect a certificate in person at our Registry Service Centre. Make sure you bring all your identity documents and any supporting evidence with you.
What if my certificate hasn't arrived?
If it hasn't arrived after two months, report a late or missing certificate.