We understand your certificate is an important document and we aim to get it to you as quickly as possible.
However, be aware that your application can take up to two months overall, taking into account postage and processing times.
Processing times
Our processing times start from when we receive your application. Your application should be complete, fully paid and have the necessary certified proof of identity documents.
| Type of certificate | Standard processing time (working days)* |
|---|---|
| Birth certificate | 20 |
| Birth certificate for newborns | 17 |
| Marriage certificate | 20 |
| Marriage certificate for newlyweds | 19 |
| Change of name | 20 |
| Death certificate | 20 |
| Death certificate for deaths in the last 3 months | 5 |
| Relationship certificate^ | 13 |
| Single status certificate | 20 |
| Commemorative birth certificate | 28 |
| Correction of a certificate | 20 |
*'Working days' does not include weekends or public holidays.
Allow additional time for postage:
- 6 working days for registered post or standard mail
- 1 working day for most express post
^Includes the 28 calendar day legislative cooling off period. The 20 day standard processing time is in addition to the 28 day cooling off period required by law.
Commemorative certificates arrive separately to standard certificates.
Already ordered a certificate?
Track the progress of your certificate (External link)
What if my certificate hasn't arrived?
If it hasn't arrived after two months, report a late or missing certificate.
Want to get it faster?
Collect in person - same day
If the details of your event are already registered with us, you can apply online and then collect a certificate in person at our Registry Service Centre. Make sure you bring all your identity documents and any supporting evidence with you.