Restrictions are in place to help slow the spread of coronavirus (COVID-19) and save lives.
For information about COVID-19, visit the coronavirus.vic.gov.au website.
Our customer service and call centres are closed. We are currently operating with limited capacity. This is to protect customers and staff and help slow the spread of coronavirus (COVID-19).
As a result, it may take us longer than usual to deliver services and respond to queries.
On this page:
Certificates and registrations
Apply online for all our products and services. Use the menu above or choose one of the most common tasks, below.
Critical certificates and registrations
We are prioritising critical certificate or registration requests. For critical requests only:
- Apply online
- Then email firstname.lastname@example.org and include:
- Order number
- Proof of identity
- Reason(s) why it is critical.
What we consider 'critical'
We consider the following to be 'critical':
- Death registrations and certificates
- Birth registrations
- Certificates required to help in situations of financial hardship.
Weddings and funerals in Victoria
The Victorian Government has released its coronavirus (COVID-19) roadmap for reopening Victoria .
There are restrictions in place on weddings and funerals.
Find information about how third step restrictions affect weddings and funerals in regional Victoria .